Individual Appointments

• More than 48 hours before the appointment: the client may reschedule without charge or request a refund, subject to any work already completed and any non-recoverable external expense expressly agreed in advance.

• Between 24 and 48 hours before the appointment: one rescheduling may be offered, subject to availability. The payment is not normally refunded.

• Less than 24 hours before the appointment, or in the event of a missed appointment: the payment is non-refundable and the service is not automatically rescheduled.

• Exceptional circumstances may be considered individually at the discretion of A.Z.A.
 

The Private A.Z.A. Journey

The Private A.Z.A. Journey is a bespoke three-month service for which planning, preparation and availability are reserved in advance.

Payment may be made in full or according to the instalment schedule stated in the accepted private proposal. Once the journey has commenced, fees relating to assessments, preparation, readings, sessions, personalised plans, rituals, energetic work and support already provided are non-refundable.

A request to discontinue the journey will be reviewed according to the work already completed, the remaining services and the accepted proposal. Where serious circumstances arise, A.Z.A. may offer a temporary pause or revised schedule, subject to written agreement and availability.
 

International Travel and On-Site Interventions

International and on-site interventions require a written proposal and an advance payment identified as an acompte to reserve the agreed dates.

Travel, accommodation, transfers, visas and other third-party expenses are payable in advance. Once booked, these amounts are non-refundable except to the extent that the relevant supplier provides a refund.

Unless the accepted proposal states otherwise, the remaining service balance is due no later than 14 days before the intervention.

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• Cancellation more than 30 days before the intervention: any remaining service amount paid may be refunded after deduction of work already completed and non-recoverable expenses.

• Cancellation between 15 and 30 days before the intervention: 50% of the service fee remains payable, in addition to non-recoverable travel expenses.

• Cancellation less than 15 days before the intervention: the service fee is non-refundable, in addition to non-recoverable travel expenses.

• A change of dates may be accepted once, subject to availability and payment of any additional travel or supplier costs.
 

Cancellation by A.Z.A.

Where A.Z.A. must cancel or postpone a service, the client will be offered a new date or a refund of the service amount paid for the unperformed work. A.Z.A. is not responsible for indirect losses. Third-party travel costs will be handled according to the relevant supplier’s refund terms, except where mandatory law provides otherwise.